Mattress Order Cancellation/ Return Policy
Any orders that can be stopped with the vendor will have no cancellation fee. Otherwise, return shipping charges will be incurred.
Please be aware your mattress purchase is non-refundable but If an item arrives damaged during shipment, please note the damage on the delivery receipt and email us so that we can make arrangements for a return/replacement (at no cost to you). Please be assured that all mattresses come with the original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns.
Our Furniture and Linens Guarantee/Return Policy
Our guarantee is simple; purchases are refundable for 7 days from delivery. Returned merchandise needs to be undamaged, in new and unused condition, and include original packaging materials and product literature. Customers are responsible for shipping fees and must be received within 7 days. Credit will be given in 5-8 business days from product return arrival. If the item is large or oversized; you can contact us to schedule return pick-up. You will be informed of incurred shipping fees via email for approval of return before pickup is scheduled.
If your new furniture is damaged in shipment, we will replace the damaged item. Just make note of the damage on the shipper's receipt and email us within 3 days so we can assist. To speed up your request, please take photos of the damage and all tags/stickers prior to contacting us as it is required in the approval process.
Clearance and Overstock Items are final sale and unable to be returned or exchanged.
Although we try our best to inform you before your order is placed, an item may be on back order with the manufacturer. In the event your order is on back order, we are happy to cancel it for you at no charge. However, if the item has already shipped within the indicated delivery time frame, it would be subject to the Furniture return policy above.