Lifetime Warranty

Lifetime Warranty

 

Your Sweet Zzz Mattress Comes With A Limited Lifetime Warranty!

 

The Sweet Zzz Lifetime warranty

Sweet Zzz Mattresses have a limited lifetime warranty offered to the original buyer of the product. The warranty is against certain product defects for as long as the buyer owns the mattress. If a defect occurs, the mattress will be repaired or completely replaced by the same size and model or the current comparable model. 

 

Who Is Covered:

This limited warranty applies to the original purchasers of the Sweet Zzz Mattress from Sweet Zzz Mattress stores, online or authorized retailer. This Limited Warranty is not transferable to any subsequent owners of such mattress.

 

What Is Covered

Visible indention or sag caused by weakening of the latex or coils of the mattress that is greater than one and a half (1.5) inch that is not a result of improper use, an improper bed, bed base or foundation. Mattress warranty will be void if slats used are greater than five (5.0) inches apart.

 

What Is Not Covered

Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your Sweet Zzz Mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.

Exclusions from the Limited Warranty include but are not limited to:

Normal wear and tear and any improper use of the mattress. Mattress warranty will be void if slats used are greater than five (5.0) inches apart.

Minor imperfections such as minor flaws in the cover.

Any type of stains, tears, burns, and discoloration that occur over time and/or are a caused by you.

indentations less than one and a half (1.5) inch deep.

Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.

Any mattress purchased from a non-authorized Sweet Zzz Mattress distributor.

Allergies or sensitivities to fabrics or materials.

Damage caused by animals or children.

 

GOVERNING LAW

This Limited Warranty will be governed by the laws of the State of Michigan.

 

 

How Do I make A Warranty Claim?

To submit a claim relating to a defect with your Sweet Zzz Mattress, please contact us at info@sweetzzzmattresses.com and email us the following: 

1. 1.     The order number and first and last name of who placed the order.
2. 2.     A brief description of the what is going on with the mattress.
3. 3.     A photo or short video documenting the issue you are experiencing.

Upon receipt of your claim, you will receive a response from us within 5 business days. 

Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”.

 

 

Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a repair or replacement of your mattress with a current comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable Sweet Zzz Mattress product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS.