Frequently Asked Questions

Yes, absolutely. It is LGA tested and certified. The test is conducted by putting roughly 330 pounds of weight force on the mattress and stroking the mattress 60,000 times. This test is meant to simulate, more than adequately, the normal domestic usage of a mattress. When a mattress remains unharmed, it is certified as LGA tested for passing such a rigorous test.

½” GOTS Certified Organic Cotton Quilted Cover & Fill
¼” GOTS Certified Organic New Zealand Calmera® Wool as Natural Flame-retardant
1” GOLS Certified Organic Dunlop Latex (Carbon Neutral Certificate)
4” Honey Micro Coils® (Excellent Pressure Relief, Perfect For All Types of Sleepers)
8” Individually Wrapped Coils Made of American Recycled Steel - (1584 coils in queen)
¼“ GOTS Certified Organic Cotton/Wool Blend. It works as a stable base.

On a scale of 1 - 10 with 10 being the firmest, the Honey Hybrid has a 4- 7 firmness rating. It has a Firm Support that will keep your back and neck aligned while being gentle on your shoulders, back, and hips. The mattress is the very definition of “Firm Support and Soft Comfort”

No. All mattresses need to pass the fire hazard safety law but we made our mattress safe through the use of GOTS-certified organic New Zealand Calmera® wool. Not only does it act as a fire barrier but also increases the overall comfort of the mattress, adds temperature regulation, and wicks away moisture.

Size Width Length Thickness
TWIN XL 38" 80" 13"
Full 54" 75" 13"
Queen 60" 80" 13"
King 76" 80" 13"
Cal King 72" 84" 13"

We are sure that you are going to love your Honey Hybrid mattress, so we back it with a 100-night trial. We simply ask that you try the mattress for at least 30 nights to make sure you've experienced the best it has to offer. This gives you enough time to properly adjust to the new mattress. The trial date begins when you receive your mattress and can only be used once per customer. If you didn't absolutely love your new Honey Hybrid mattress, then you can start a return request by simply contacting us at info@sweetzzzmattress.com. Read our sleep trial details

Your new Honey Hybrid Mattress comes with a limited lifetime warranty offered to the original buyer of the product. The warranty is against certain product defects for as long as the buyer owns the mattress. If a defect occurs, the mattress will be repaired or completely replaced by the same size and model or the current comparable model. This limited warranty applies to the original purchasers of the Sweet Zzz Mattress from Sweet Zzz Mattress stores, online, or authorized retailers. This Limited Warranty is not transferable to any subsequent owners of such mattresses. Using your current foundation will not void your Sweet Zzz Lifetime warranty so long as your foundation is in a good condition and offers enough support. Read our warranty details

Despite being 13" thick, the Honey Hybrid is very flexible, so it works on any adjustable base, wood-slatted bed, box spring, or even the floor so long as there is enough support. Using your current foundation will not void your Sweet Zzz Lifetime warranty so long as your foundation is in a good condition and offers enough support.

Yes, we absolutely recommend the Honey Hybrid mattress for someone on the heavier side. We already have many customers in that weight range that are happy with the mattress.
Our mattress is LGA tested and certified. The test is conducted by putting roughly 330 pounds of weight force on the mattress and stroking the mattress 60,000 times. This weight is usually heavier than most people and the mattress still passed the test so you have nothing to worry about.

Stong. Because we use stronger and firmer coils on the edges, the mattresses' edge support feels satisfying.

Yes absolutely. We can delay shipping until after the specified day. All you have to do is contact us after you place the order and say "Delay shipping to after ….." You can email us at info@sweetzzzmattress.com after you place your order with your order number and ask to delay shipping.

The way our mattress is engineered works best with one-sided only. Mattresses that offer two sides usually offer less comfort on both sides. We wanted to do one side that is done perfectly.

Yes, absolutely. First, you have the GOTS-certified organic cotton cover and GOTS-certified wool fire barrier that has the amazing ability of temperature regulation where it transfers heat and moisture along every fiber and releases it into the environment to keep you cooler and drier.
Then you have the GOLS-certified latex that is naturally breathable and is designed with holes to maximize breathability.
Finally, The Honey Hybrid is designed to allow a lot of air circulation through the two coil systems.
Combined these features make for a very comfortable and cooling sleep experience.

Yes, absolutely. Because of the organic latex contouring, the mattress will be very gentle on your shoulders while the micro coils work on relieving pressure and maximizing comfort for side sleepers.
We have a lot of side sleeping customers and they are very satisfied with the bed.
We put a lot of time into the engineering of our mattress and made sure that it works for all sleeping positions.

Any detergent that contains no harsh chemicals and uses natural ingredients. This means you can use any good brand of detergent that has no chemicals. If you usually use either "Liquid " or " pods" detergent to clean your most delicate clothes without damaging them, then it's acceptable.

Yes, our sheets will fit on an adjustable bed. The fitted sheet can fit up to 14 inches of mattress depth. They come with elastic edges that can be pulled in to create a snug fit. The flat sheet is made slightly larger than the standard size of the mattress. This way you can tuck it deep underneath your mattress and it will stay in place. Please note that using sheet fasteners (holding straps) will not void your warranty so you are free to use those if you like.

Our fitted sheet fits up to 14 inches of mattress depth. The fitted sheet has elastic edges that can be pulled in to create a snug fit. We made the top sheet larger than most so it can easily be tucked in under the mattress to ensure it stays on. Usually, this resolves the problem. However, the use of sheet fasteners (holding straps) will not void the warranty so it is fine to use them as needed.

Currently, our sheets come in pre-packaged sets. The demand for separate pieces is very little to permit supply and we do not wish to stock pieces for long for sustainability reasons. Our suits come with one flat sheet, one fitted, and two pillowcases in either queen or king size.

Bamboo fibers have a very smooth surface making them very soft. Being naturally dry and temperature neutral also adds to the overall comfort of our sheets. At 400 thread count, our perfected Sateen Weave construction results in one of the world's softest and finest sheets.

Yes, they will be warm enough. Our bamboo sheets' temperature-regulating ability helps keep you cool in the summer and warm in the winter. You can thank mother nature for Bamboo’s thermoregulation characteristics :)

Yes, all sheets shrink after washing, but you have nothing to worry about as we have done our homework for this matter :)
During our R&D period, we noticed that bamboo sheets shrink a little after washing but they still have a “maximum shrinkage”. Meaning after many washes they stop shrinking. We built our sheets so that they accommodate this natural shrinkage and become the right size after washing. You can rest assured that this won’t be a problem.

Kindly do not use bleach on bamboo sheets, it will ruin them.
Here are the cleaning instructions for the sheets:
Machine wash with organic detergent on a cool, gentle cycle.
Low or tumble dry.
Remove while slightly damp and lay flat to reduce wrinkling.
However, if it is a case of stains, we always advise our customers to pretreat stains before proceeding to wash their bamboo sheets.

Any mattress 14” or less should fit nicely.

The Sweet Zzz Bamboo Sheets come with elastic edges that can be pulled in to create a snug fit. The flat sheet is made slightly larger than the standard size of the mattress. This way you can tuck it deep underneath your mattress and it will stay in place. Please note that using sheet fasteners (holding straps) will not void your warranty so you are free to use those if you like.

Yes. Our sheets are green and organic which makes them naturally antimicrobial and dust-mites resistant reducing your allergies and skin irritations.
Without getting too much into the technical part, dust mites need 2 things to survive and thrive. First, they need an environment with at least 50% humidity. Bamboo sheets are naturally dry and wick away moisture. This creates an inhabitable area for dust mites to live in.

Second, dust mites need a food source which is almost always dead skin cells. This can be fixed by using our mattress protector along with the sheets to make sure dead skin cells don’t make it to the mattress. Dead cells in the sheets themselves go away with washing.

Like any luxury sheets, Bamboo is a very delicate material and requires cold washing only. However, this doesn't mean that you have to sacrifice your comfort either.
Luckily the sheets being green and organic also makes them naturally antimicrobial and dust-mites resistant reducing your allergies and skin irritations.

Please make sure to not cover the sheets with your comforter when setting up the bed to allow for more air circulation. A dry environment makes it impossible for dust mites to live.

Yes, our pillowcases are envelope style. Please note, our sheets come prepackaged with two king (or queen)
pillowcases, one flat sheet, and one fitted.

Our split king bamboo sheets come with two twin xl fitted sheets
and one king-size top sheet and two pillowcases.
Twin XL fitted sheet size 39” W x 80” L x 14" D
King top/flat sheet size 110” x 104”
King pillowcases size 20” x 40"

We would recommend trying machine washing the sheets with organic detergent on a cool, gentle cycle.
Low or tumble dry.
Remove while slightly damp and lay flat to reduce wrinkling.
Kindly don't use fabric softener or bleach.
Also please note if you dry completely on a high heat setting, they may shrink.

No need. Our warranty is applied automatically. We have your order record and shipping info so there won't be any need to register.
We are so confident in our sheets that we guarantee their quality for a lifetime! The warranty protects against any manufacturing defects and can only be used by the original buyer. Damage to the product or shrinkage caused by improper use or by abuse, misuse or not properly following the care instructions will void the warranty and the trial. When the warranty claim is accepted, Sweet Zzz will send a new replacement. Every sheet set is limited to one warranty replacement.

Yes, Twin and Full sizes come with 1 queen size pillowcase. Queen sheets come with 2 queen size pillowcases. King sheets come with 2 king size pillowcases.

Sweet Zzz sheets come from the fiber of organically grown bamboo trees. Our sheets are also OEKO-TEX CLASS 1 certified as made with no harmful chemicals and are safe for toddlers and babies.

Comfort wise bamboo sheets feel softer and silkier because of the shape of bamboo fiber. They also feel cooler and wick away moisture naturally making them feel fresher and more luxurious than cotton. Similar to 5-star hotel sheets.
Durability wise, they last much longer than cotton and don’t pill since the bamboo fibers are extremely long and don’t come apart like cotton.

Finally, when it comes to sustainability, bamboo trees require very little water compared to cotton, and bamboo trees are the fastest growing plant making them very renewable.
Overall bamboo sheets are gaining popularity very quickly because they are better in just about everything.

Studies have already been done on this and the results show that this material is actually ideal for direct skin contact when compared to cotton, wool, or polyester.
So our bamboo viscose sheets don’t just have great anti-microbial properties, they are actually the best at it!

Yes, we do ship to Canada. The customer is responsible for the costs of shipping and duties for orders shipped to Canada.

Cotton sheets are known to have this effect. Fortunately, our bamboo sheets don’t have any noise issues because the bamboo fiber works differently than cotton and its silk-like surface prevents noise from generating. Rest assured, noise won’t be an issue with our sheets :)

Sheets' durability and longevity depend on two main features. The length of the fiber and how aligned the fibers are in a yarn. Longer fibers last much longer and pill far less than shorter fibers. Also, the more aligned the fibers are, the better the overall durability is. Sweet Zzz bamboo sheets fibers are extremely long and very aligned, ensuring they last for a very long time. This is exactly why we confidently offer a lifetime warranty on them :)

No need. Our warranty is applied automatically. We have your order record and shipping info so there won't be any need to register.
We are so confident in our weighted blankets that we guarantee their quality for five years. The warranty protects against any manufacturing defects and can only be used by the original buyer. Damage to the product caused by improper use or by abuse, misuse or not properly following the care instructions will void the warranty and the trial.

Our weighted blanket is made with bamboo and cotton, which are materials that naturally sleep cool.
The silky soft side should be cooler than the fluffy side. With that said, however, please note that due to the heavy nature of weighted blankets, they will always sleep just a bit warmer than regular bamboo cotton bedding.

We recommend having the blankets Dry Cleaned professionally.
You can also hand wash the blanket and air dry it.
Because of its weight and the spinning forces of machine washers, one or both could be ruined by machine washing

Basically, to hand wash the blanket you can:
Inspect it and pretreat stains with a bit of gentle detergent and water.
It's usually better to treat the stain as soon as possible to keep it from setting in.
Fill your bathtub or laundry basin halfway with lukewarm or cold water, never hot.
Add a small amount of gentle detergent (without bleaching agents or fabric softening agents) The detergent should just be enough to froth a little.
Submerge the blanket and soak it for about 15 minutes
Then knead it gently while rubbing the sides together.
Once you are satisfied it's clean, drain the bathtub with the blanket in it
. Then add clean water, rinse the blanket and repeat until the rinse water is clear.
Roll the blanket and squeeze it to get rid of excess water, but don't wring it to avoid tearing it. Lay it in a clean flat, airy place for it to dry.
Ensure it's completely dry before you start re-suing it.

Our weighted blanket is made with natural bamboo and cotton covers.
This means that they are naturally sourced and made without the use of harsh chemicals. Bamboo in its natural state has antimicrobial properties that keep bacteria and pestilence away. Some or all of this property is retained in the bamboo product which helps keep allergen-causing agents away.
Bamboo and cotton fibers are also smoother and rounder without sharp ends that can irritate the skin.
Not to mention the glass beads we use in the blankets are clean and toxic-free.
All these properties make our weighted blanket safe to use for people suffering from allergies.

Weighted blankets have been found to be helpful in managing chronic pain such as fibromyalgia and so they can manage cramping just as well.
It does this by offering a deep touch pressure that helps reduce pain and induce calmness.
Allowing one to fall asleep faster and stay asleep longer. However, with that said, you should seek your doctor's advice on whether a weighted blanket is okay to use with the condition you are experiencing just to be safe.

With the right size blanket, it should just be adequately heavy for the end user. Weighted blankets are therapeutic in nature. They are made to mimic the hugging effect that produces good hormones for relaxation. However, you have to get the correct weight to derive this benefit.
According to experts it should be 10% of an individual's total body weight or 8-12% in case of in-between weights.
Most people who suffer pains from using weighted blankets probably used blankets that are too heavy for their body size and weight.

Our weighted blanket is made with bamboo and cotton cover. The inside is filled with hypoallergenic glass beads sandwiched between 2 layers of cotton fiber. That makes the Seven layers.

Our weighted blankets are therapeutic in nature. They are designed to aid the sleeper.
They are not designed to overhang the sides of the mattress like a regular comforter.
We have a 20lb king-size 80” x 87” weighted blanket that can work well for two people sharing.
Though it is heavy, it has a little overhang.
We also have a queen size measuring 60'' x 80'' and weighing 15 Lbs. This can also be good for personal use for someone weighing between 120 Lbs and 175 Lbs.

Yes, The Sweet Zzz weighted blankets are therapeutic in nature. They are made to produce a deep touch massage therapy that mimics receiving a good hug. They help the body produce relaxation hormones that calm you to sleep.

It is recommended that a weighted blanket be between 8% to 12% of a person's body weight. We have the following weight options available:
A Twin size that measures 60'' x 41'' and weighs 7 Lbs. Good for one person weighing 60- 80 Lbs.
A Throw size that measures 48'' x 72'' and weighs 10 Lbs. This is very good for individual use. Good for a person who is 80 Lbs to 120 Lbs.
A queen size measuring 60'' x 80'' and weighing 15 Lbs. This can also be good for personal use for someone weighing between 120 Lbs and 175 Lbs.
Our king-size 80'' x 87'' at 20 Lbs because the weight is distributed over a large area and could also be used by one person of 180lbs or heavier.

Our weighted blanket is a standard size queen which is 60" x 80".
Queen weighted blankets are not the same as queen regular blankets which are 90" x 90".
This is done to better distribute weight across the blanket.
Weighted blankets are therapeutic in nature. They are made with the human body’s needs in mind.
As such they are not designed according to bed sizes but are based on people's weight.
It is recommended that a weighted blanket be between 8% to 12% of a person's body weight.

Sweet Zzz weighted blankets have a 50-day return policy with no fees whatsoever. If you tried the blanket and didn’t like it we will send you a prepaid return label so you can return it our way. Once we receive the blanket back we will give you a full refund.

Yes, studies that were done on this subject have proven that weighted blankets help with many conditions and arthritis is one of them. Also, it is worth mentioning that The Sweet Zzz weighted blanket is designed carefully to be even better than the average weighted blanket by using a smaller box design, double stretched edges, and natural materials.

We put a lot of our R&D towards this as it is one of the main concerns :)
By using 7 layers, with a small box design, and double edge stitching we ensure the beads remain evenly distributed without shifting.

Our blankets are certified as safe to use by everyone and do not contain, or are treated with, any flame retardant chemicals.

Yes, you have a whole 50 days to try the pillow and make sure it is as you like before you decide to keep it. You won’t even pay for return shipping! We are sure that you will love it but we want you to feel safe when purchasing with us.

Two things make the Sweet Zzz Plant Based pillow so unique:
1- Our unique natural fill. The fill is as luxurious as feathers without the allergies and animal cruelty while still not synthetic. Our plant-based down alternative is the perfect solution with all the benefits and none of the drawbacks.
2- Our unique comfort/support design. Our pillow uses a less dense fill on the outer layer to feel plush and comfortable and uses a much denser fill on the inside layer for support. This way the pillow is both comfortable and supportive while also being able to work for different people who use different sleep positions.

The weight is 3 lbs in Standard size and 4 lbs in the king size. Our plant-based pillow's height is about 5 to 6 inches
Fill is made of 100% plant-based down alternative which is the finest and softest in the world! Because it's less solid than other materials like latex or memory foam, height can vary a little.
That being said, if you feel like it’s getting falter, then simply fluff it and it should be good as new.

We process and ship the order in 1-2 days then shipping is 2-5 days.

The Plant Based pillow can be washed frequently (every month). But one needs to follow the cleaning instructions carefully.
Soybean fiber is easier to care for and is conveniently machine washable, just like cotton.
Here are the care instructions for the Plant Based pillow:
Machine wash cold with like colors.
Gentle cycle.
Do not bleach.
Tumble dry low.
No Iron, steam, or dry clean.

If you use a good breathable pillowcase like the one that comes with our bamboo sheets then you won't have any issues. However, using non-breathable pillowcases might hinder the cooling effect.
That being said, our Plant Based pillow does not trap heat so even if you use a non-breathable pillowcase (like a pillow protector) the pillow will still feel better than say a memory foam pillow that traps heat.

Yes. To help with arthritis, a pillow needs to have the correct amount of support and still be soft enough to alleviate pressure points. The Sweet Zzz Plant Based Pillow was designed to be exactly that!
Our pillow uses 2 different densities of plant-based down alternative fills to help with firm support and soft comfort. This leaves your neck perfectly aligned while alleviating your neck’s pressure points at the same time.

Yes, we do have a standard/queen-size Plant-Based Pillow.
Our queen-size sweet zzz pillows measure 20"x 26" which is the standard measurement of a standard size pillow.

The Sweet Zzz Plant-Based pillows use natural cotton cover and plant-based down alternative fill.

No. Our pillow is specifically made with plant-based ingredients for both cover and fill to ensure we avoid feather and polyester allergies and issues. It is also certified to be safe for babies and toddlers. Being made of plants also makes it a very sustainable pillow so you can sleep guilt-free :)

Yes, here are the care instructions: Machine wash cold with like colors. Gentle cycle. Do not bleach. Tumble dry low. No Iron or steam.

Most people get adjusted to new pillows within 5-7 days. Our pillow is designed to work for everyone but we still want you to feel safe buying from us so we offer 50 days of free returns with all of our products.

Our buckwheat pillows come filled with 5 lbs of natural buckwheat hulls.
Encased in two covers made of natural cotton. You can adjust the height and comfort of your own pillow. We also use a sustainable fabric bag for packing.

Our Buckwheat pillows have excellent support. Their hulls ensure the pillow never loses its loft.
Furthermore, there are no chemical odors. The pillow is natural.
You can take out hulls to adjust the pillow for the best support.
Losing loft is what causes poor neck support leading to pain.
You can try our buckwheat pillow, stress-free. It has a 50-day trial period.

Though the hulls do not move around, they could make a little rustling sound but it’s nothing that will cost you sleep.

Yes, buckwheat can be recycled. Mulch-like, it is a natural hull.
Buckwheat hulls make a wonderful mulch, especially for roses, you can use the hulls on your plants.
They suppress weeds and keep the soil moist while allowing for good soil ventilation. You can also add the hulls to potpourri mixtures for display.

Our buckwheat pillow works well for a side sleeper if you adjust it to medium fill.
They are great, although a little firmer than other pillows.
You can, however, adjust them to your desired loft. Side sleepers usually need a pillow with a higher loft than back sleepers.

Our buckwheat pillow is filled with organic buckwheat hulls.

Our buckwheat pillow comes with 5 lbs of buckwheat hulls.

The height of our buckwheat pillows is approximately 7'' when full. Remember that you can remove hulls to make the pillow better suit you personally.

The Japanese Size ( 14" x 20") pillow is a bit smaller than a regular queen size which measures 20 by 30.
However, since buckwheat hull pillows are firm by nature, smaller pillows tend to work better. The fact that the hulls don't collapse under exerted weights, means minimal loft works well. Also, a queen-sized buckwheat pillow will feel very heavy.

No, we do not use any fire retardant chemicals to treat our pillows.
They are thoroughly washed in a multi-step cleaning process without chemicals.
You can rest assured that you are sleeping on clean hulls.

The only reason bugs are attracted to buckwheat pillows is if the hulls contain any food matter. That only happens with hulls that haven't been cleaned well.
Our buckwheat hulls are thoroughly cleaned eliminating any source of food for bugs.
They are cleaned in a non-chemical multi-step cleaning process to eliminate any dust or food particles.
Our pillows also come in two natural cotton zippered pillowcases.

All you need is to get 1 of our buckwheat pillows. It comes with two covers. This way you can only wash the outer cover.
Plus it also comes with a bag where you can empty the hulls for washing if you want to wash both covers.

Buckwheat hulls naturally have an earthy smell.
Some people like that scent as it helps soothe them.
This smell is not strong and should dissipate a bit after airing out the pillow.
Our pillows would only have this natural scent and it should also dissipate after airing out the pillow.

All our body pillows are made with only the best Virgin Grade Plant-Based Down Alternative.
We use it to ensure the body pillow is ultra-plush and won't easily lose its loft. Also being green is better for both us and the planet :)
For the pillow cover and pillowcase, we use natural cotton to supplement the pillow's cooling and comfort.

Our body pillow weighs 7 Lbs. It’s 20" x 54"

Yes, you have a whole 50 days to try the pillow and make sure it is as you like before you decide to keep it. You won’t even pay for return shipping! We are sure that you will love it but we want you to feel safe when purchasing with us.

Most people get adjusted to new pillows within 5-7 days. Our pillow is designed to work for everyone but we still want you to feel safe buying from us so we offer 50 days of free returns with all of our products.

We are so sorry for your back problem.
Our body pillows may be lightweight but they are still good at providing support.
This makes them perfect for hugging and sleeping as it won’t leave your arm numb but still offer the right amount of support for your body and neck.

Yes, we use a natural cotton cover for the pillow and a natural cotton removable pillowcase as well.

No. Our pillow is specifically made with plant-based ingredients for both cover and fill to ensure we avoid feather and polyester allergies and issues. It is also certified to be safe for babies and toddlers. Being made of plants also makes it a very sustainable pillow so you can sleep guilt-free :)

We process and ship the order in 1-2 days then shipping is 2-5 days.

No, our body pillow has no chemicals that cause cancer or birth defects. It is in fact very safe as its cover is made of natural cotton and the fill is Virgin Grade Plant Based Down Alternative so you have nothing to worry about :)
That is why it is certified by OEKO-TEX® as safe for babies and toddlers.

Sweet Zzz mattress protectors are for 8" to 15" mattresses.
The difference between the regular and encasement is the coverage being offered.

Yes. It has an elastic band all around, ensuring it stays on your mattress. The skirt will work just like a fitted sheet.
Our encasement protector also has an elastic band just like the regular Tencel protector.
The encasement mattress protector is a zippered six-sided protector. It envelopes the mattress entirely.
All sides are protected.

The pad cover is made of natural cotton for better cooling and comfort. The fill is made of plant-based down alternative materials to ensure a healthy yet luxurious sleep experience.

Both protectors are for 8" to 15" mattresses. Both also use the same exact high-quality materials like 100% natural eucalyptus. The difference between them is the coverage being offered.
The Tencel Protector fits more like a fitted sheet and has an elastic band skirt that fits around the mattress. It is meant to protect the top part of the mattress and is good for protection against everything from liquids to dust mites but will not protect against bed bugs.
The encasement mattress protector is a zippered six-sided protector. It envelopes the mattress entirely. All sides are protected and thus it is a bed bug protector.

All our mattress protectors will be effective for any liquid spill including urine.
Our Tencel protectors' top is 100% waterproof.
The sides on the standard protector, however, are not waterproof.
It is the same throughout the industry to allow the mattress airflow and increase breathability. However, if you fear that liquid might go to the sides of the mattress then you can pick our Tencel encasement as it protects all 6 sides.
Just a key point to note, when you wash it please do so with cold water and low heat tumble dry, to keep the barrier on the back of the protector from tearing up.

Yes, our Tencel encasement mattress protector is actually designed for bed bug protection in addition to liquid and dust mite protection. It has a zipper and is good for bed bug protection since it envelopes the entire mattress.

Our mattress protector uses a very thin and flexible waterproof membrane that is not too noisy. It should work wonderfully with your mattress.
Tencel is a thin fabric made from the eucalyptus tree. It stays cooler than cotton.
However, please note because waterproof mattress protectors have to use a protective layer, they are never completely silent.
But since ours doesn't use vinyl or cheap barriers, it sleeps quieter than others.

Yes. Tencel is a natural material made from Eucalyptus. It's breathable and helps you sleep cool during hot nights.
It is soft on the skin, so much so, that it is perfect for sensitive skin and is also allergen and dust mite resistant.

Our Tencel Cooling Mattress Protector is anti-dust mite.
Dust mites require a humid environment and a reliable food source to thrive.
Our protector's Tencel fibers and waterproof barrier discourage both things from happening. The highly moisture-wicking property of Tencel fibers keeps you and your bed dry.
While the waterproof barrier keeps dead skin cells from making it through your mattress.
Thus eliminating any food source for dust mites and other allergens.

Because it goes under your mattress cover sheet, if there are no spills, you can wash it monthly.
Wash it in cold water, no bleach, and tumble dry very low heat.
That way the protector will hold up for a long time.

To start with, it's not necessary to use both of them, a mattress pad can also keep the mattress clean because it can be washed.
However, mattress pads are not waterproof so they don't offer total mattress protection, especially from liquids.
Our protector has a thin design. It keeps your mattress clean and dry while providing you with the cooling sensation of Tencel.
You can use both pad and protector if you need to. You can then cover them both with the fitted sheet of any sheet set.

Yes, you have a whole 50 days to try the protector and make sure it is as you like before you decide to keep it or not. We are sure that you will love it but we want you to feel safe when purchasing with us.

A mattress protector’s job differs from sheets. Sheets make the bed feel more comfortable and cool while a protector keeps the mattress and you safe from dust mites and allergies.
Sheets do not have a waterproof, dust mite proof, and dead-skin proof barrier and so liquids and dead skin will go right through your sheets and into the mattress giving dust mites a food source and in turn giving you allergies and skin irritations.
Also, even if you do not suffer from allergies, dead skin and spills will cause both the foam and coil in your mattress to age very quickly causing the mattress to sag.
To keep your bed fresh and clean, you need a mattress protector.

Yes, the first cover on the mattress will always be the protector to ensure everything on top will perform perfectly and the mattress stays protected. This means your sheets will feel and look as amazing as they should while your mattress which is not washable stays fresh and clean.

No. Our mattress protector is specifically designed to keep the same feel of the mattress without changing anything while offering protection.

If you simply need to protect your mattress from bodily fluids, dead skin, dust mites and reduce allergies then the regular Tencel protector is for you.
If you also need all the above protection plus bed bug protection, then go with the Tencel Encasement protector.

Actually, studies have shown that a mattress protector will prolong the lifespan of a mattress by up to 3 times. Dead skin and liquids going through to the mattress will cause the foam and coil of your mattress to weaken. This makes the mattress sag and in turn, becomes painful to sleep on.
It is also important to note that most mattress manufacturers will void the warranty if no protector was used and call it “customer abuse”. So not only does it prolong the life of your mattress but also keeps your warranty intact.

Our mattress protector cover is made from 100% natural eucalyptus-based fiber also known as Tencel. Tencel stays cooler than any other fabric because it's more breathable and moisture-wicking. This material is very commonly used by athletes because it wicks away moisture very fast compared to any other fabric.
That is because Tencel has a high hydrophilic ability, which means it absorbs a lot more moisture without feeling wet.
This helps keep you dry and comfortable all night long.
The fabric's ability to lose just as much moisture as it absorbs into the air, helps your skin breathe naturally allowing you to enjoy a good night's sleep.

Our mattress pad will fit mattresses up to 17'' deep.
It does have an elastic band that keeps the pad tight but you can also try to tuck it in a bit further for a smaller mattress height like 8”.

Yes. It has an elastic band all around, ensuring it stays on your mattress. The skirt of the mattress pad will work just like a fitted sheet.

Sweet Zzz mattress pad uses natural cotton for the cover and plant-based down alternative for the fill. This way we recreate that luxury resort feather bed feel without risking allergies or animal rights.

Yes, you have a whole 50 days to try the pad and make sure it is as you like before you decide to keep it or not. We are sure that you will love it but we want you to feel safe when purchasing with us.

To start with, it's not necessary to use both of them, a mattress pad can also keep the mattress clean because it can be washed.
However, mattress pads are not waterproof so they don't offer total mattress protection, especially from liquids.
Our protector has a thin design. It keeps your mattress clean and dry while providing you with the cooling sensation of Tencel.
You can use both pad and protector if you need to. You can then cover them both with the fitted sheet of any sheet set.

Yes, the first cover on the mattress will always be the protector to ensure everything on top will perform perfectly and the mattress stays protected. Then comes the mattress pad or topper for added comfort. Then the sheets last. This means your sheets will feel and look as amazing as they should while your mattress stays fresh and clean.

Our mattress pad is a down-alternative thick padded layer to add on top of your mattress. Its main purpose is added comfort. It does not protect your mattress from liquids but changes the feel of your mattress to slightly softer and more hotel-like.
While our Tencel mattress protector or cover is a thin sheet-like cover that protects your mattress from spills, stains, and dirt. Its main purpose is protection and it does not change the feel of your mattress.

Yes, our mattress pad is 2 inches thick and will not give that ''sinking feeling''. Memory foam has a completely different feel and it’s meant to cause a sink-in by its very nature.
Our mattress pad will just add a nice soft layer of comfort to your bed. It feels very similar to the pads used in resorts and high-end hotels.
In addition, the pad has an elastic band all the way around making sure it’s always nice and tight.

Our mattress pad is made with Plant-Based Down Alternative which is the finest and softest in the world. It has a more luxurious feel and takes a lot longer than a synthetic down alternative to flatten.
Also, as a green-loving company, we like to use more natural and sustainable materials and in this case, it’s a win-win for both quality and sustainability.

The mattress pad will make your bed feel softer without jeopardizing cooling. That’s because we use natural materials in both our cover and fill. The natural cotton cover sleeps cool and the plant-based down allows free flow of air for better breathability.

Yes, the White Noise Machine has volume control.
The volume increase button and the volume decrease button are located just before the power button on the bottom row.
You can long-press the increase button to increase a "ding" prompt that can be heard at maximum.
Our White Noise machine can be quite loud. Usually, the maximum setting is louder than what most customers need.

Yes, the Sweet Zzz white noise machine has an on/off light button as well as another button to give you control over the different color lights option.

No, our white noise machine does not require WiFi to operate as everything is built-in.
It comes with natural white, brown, and pink noises along with natural background sounds like rain, sea waves, and singing birds, with no loop at all.
The sounds are extremely realistic and if you close your eyes, you’ll feel as if you're there!

The wall plug charger is not included, only the USB wire is included in the package.
You can use the USB wire with any phone wall plug charger that uses USB.
Please don’t hesitate to reach out if you have any more questions :)

Please try holding the "ON" button for 5 seconds. That is the lower right side of the machine.
The lights around the machine should turn on and the sound should start.
If the White Noise Machine does not work after that, let us know and we will email you a return label and send you a replacement right away.
Have a great day :)

Yes, It has a timer button with 4 settings 30, 60,90 minutes of play, and all the time. The white noise machine has an on/off light button.
It has a volume control button.
As well as another button to give you different color lights.
We hope this information helps.

No, the Sweet Zzz White Noise machine does not require a subscription of any kind.
The machine comes with natural white, brown, and pink noises along with natural background sounds like rain, sea waves, and singing birds, with no loop at all and no subscriptions.

Our White noise machine can be used plugged in or with rechargeable batteries. Battery life is approximately 12 hours.

Yes, we do, you can see the financing that is offered right under the “add to cart” button.

To start a return, please send a return request to info@sweetzzzmattress.com.

You will get an automatic email notification as soon as your item ships.

Yes, we do ship to Canada. However, the customer is responsible for the extra shipping charge and customs fees.

Yes, we do. However, the customer is responsible for the extra shipping charge.

Depending on your banking institution, between 5-14 days.

We ship our bedding items within 1-2 business days. Then they get delivered within 1-5 business days. We ship all of our bedding for free within the contiguous united states.

We ship our mattresses within 3-5 business days. Then they get delivered within 3-7 business days.
We ship all of our mattresses for free within the contiguous united states.

We ship all of our bedding and mattresses for free within the contiguous united states.
Canada customers will pay extra for shipping.