Sweet Zzz Terms & Conditions

Last Updated: 12/15/2025

These Terms & Conditions (“Terms”) govern your use of the Sweet Zzz website and related webpages, checkout experiences, and services that link to these Terms (the “Site”) and any purchase of products from Sweet Zzz (“Sweet Zzz,” “we,” “us,” “our”). By accessing or using the Site, or by placing an order, you agree to these Terms. If you do not agree, do not use the Site.

These Terms also apply to any customer service interactions, support decisions, or remedies provided in connection with your purchase.

These Terms incorporate by reference our Privacy Policy and our Return & Exchange policy, and any additional terms presented to you at checkout or on a product/service page in connection with a purchase.

Eligibility; Authority. By using the Site or placing an order, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you place an order on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1) Changes to These Terms

We may modify these Terms at any time by posting an updated version on the Site. Changes are effective upon posting. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

2) Privacy

Your use of the Site is also subject to our Privacy Policy. By using the Site, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.

2A) Electronic Communications. By using the Site or placing an order, you consent to receive communications from us electronically, including by email and by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

3) Use of the Site

You are granted a limited, personal, non-exclusive, non-transferable license to access and use the Site and its materials for your personal, non-commercial use, subject to these Terms. You may not modify, copy, reproduce, distribute, create derivative works from, reverse engineer, or otherwise exploit the Site or materials except as expressly permitted.

4) Accounts

You may browse much of the Site without creating an account. Some features may require registration. If you create an account, you are responsible for all activity under your account and for maintaining the confidentiality of your password. Provide accurate, current information and keep it updated. We may refuse service to anyone for any reason at any time. We may suspend or terminate access to the Site for any violation of these Terms.

5) Orders, Pricing, and Payment

Payment. You agree to pay all applicable charges for purchases made through the Site. If your payment method cannot be processed, we may suspend or terminate your account and/or cancel your order.

Pricing/Information Errors. If a product is listed at an incorrect price or with incorrect information due to an error, we may refuse or cancel any order placed for that product (even if the order has been confirmed and your payment method charged). If charged, we will issue a credit/refund for the amount charged.

Promotions. From time to time, we may offer promotions that are governed by additional terms. If there is a conflict between promotion terms and these Terms, the promotion terms will control for that promotion.

MSRP. Crossed-out prices may reflect manufacturer suggested retail price and may not reflect past or current selling prices at Sweet Zzz or other retailers. Our prices may change over time, including during promotions.

Order Acceptance. Your order is an offer to purchase products under these Terms. We may accept or decline any order in our sole discretion, including after we send an order confirmation. If we cancel an order after your payment method has been charged, we will issue a refund/credit to the original payment method.

6) Shipping, Risk of Loss, and Delivery Issues

Risk of Loss/Title. Risk of loss and title pass to you upon delivery to the carrier.

Delivery Estimates. Shipping and delivery dates are estimates only and are not guaranteed. We are not responsible for delays outside our control.

Claims for Missing/Damaged Deliveries. If a carrier marks an item as delivered but you believe it was not delivered, or if you believe damage occurred during shipping, we may require a carrier claim to be filed and processed before issuing a refund or replacement. Claims may take up to 30 days. Denied claims will not be refunded and a replacement will not be approved.

Visible Damage on Arrival. Products arriving with obvious shipping damage must be reported within 14 days of receiving the product and may require photos to verify and approve.

7) Returns, Cancellations, and Sleep Trials

Order cancellation. You may cancel an order any time prior to shipment.

Sleep trial windows. We offer a 100-night sleep trial on mattresses and a 50-night sleep trial on bedding (subject to the specific return conditions that apply to each item).

Exclusions. Sleep trials apply only to mattresses and bedding as expressly stated above. Adjustable bases are not eligible for sleep trials or comfort-based returns, as adjustable bases are not comfort products and may be used with any mattress.

Return conditions and process. Returns, exchanges, exclusions, and any required steps are governed by our Return & Exchange policy, which may vary by product. Please refer to our Return & Exchange page for the most current item-specific requirements.

Refunds. Refunds are issued to the original payment method. Depending on your bank, refunds may take 5–14 days after processing.

Offer codes and non-refundable charges. If you used an offer code, the dollar value of that offer code is not refunded or credited back if products are returned. Certain fees (including shipping and White Glove service fees, where applicable) may be non-refundable as described in our policies.

8) Fraud Prevention

Orders linked to potential fraud may be held while we attempt to verify the order using available contact methods. If we do not receive a response within 3 business days, the order may be canceled or voided. We may require information to verify order validity; if declined, the order may be canceled or voided.

9) Intellectual Property

All Site content (including design, text, graphics, interfaces, and selection/arrangement) is owned by Sweet Zzz and/or its licensors and is protected by intellectual property laws. Unauthorized use (including data mining, scraping, or commercial exploitation) is prohibited.

10) User Content.

The Site may allow users to submit reviews, ratings, comments, photographs, and videos (“User Content”), including through third-party services. User Content reflects the opinions and experiences of individual users and does not represent the views of Sweet Zzz.

By submitting User Content, you represent that you own or have the necessary rights to submit such content and that it does not violate any law or infringe the rights of any third party.

You grant Sweet Zzz a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, distribute, and publish your User Content in connection with the Site, our products, and our marketing, in any media now known or later developed.

Third-Party Review Platforms. Product reviews may be collected and hosted by third-party service providers. Sweet Zzz does not control, edit, or modify User Content submitted through third-party platforms and is not responsible for the accuracy, completeness, or reliability of such content.

Sweet Zzz has no obligation to monitor, remove, or edit User Content, except as required by law.

11) DMCA Copyright Notices

If you believe content on the Site infringes your copyright, you may submit a DMCA notice to our designated agent:
 Mail: Sweet Zzz Mattress, 46036 Michigan Ave Ste #131, Canton, MI 48188
 Phone: (800) 811-7514
 Email: info@sweetzzzmattress.com

12) Prohibited Uses

You agree not to use the Site or its content for unlawful purposes, to violate laws/regulations, to infringe intellectual property rights, to submit false information, to transmit malware, to scrape or harvest personal information, or to interfere with security features of the Site or related services. We may terminate access for prohibited use.

13) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for third-party sites’ availability, content, or policies. Your use of third-party sites is at your own risk and subject to their terms.

14) Disclaimer of Warranties

The Site is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

15) Limitation of Liability
To the fullest extent permitted by law, Sweet Zzz will not be liable for any special, indirect, incidental, consequential, or similar damages, including lost profits, lost revenue, or loss of use, arising out of or related to the Site, the products, or these Terms, whether in contract, negligence, tort, statute, or otherwise, even if advised of the possibility of such damages.

In no event will Sweet Zzz’s total liability exceed the amount you paid to Sweet Zzz for the product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

16) Indemnification

You agree to indemnify and hold harmless Sweet Zzz and its parents, subsidiaries, affiliates, officers, and employees from claims and demands (including reasonable attorneys’ fees and costs) arising out of your use of the Site, your violation of these Terms, or your infringement of any intellectual property or other rights.

17) Modifications to or Interruption of Service

We may modify or discontinue the Site or services at any time, with or without notice. We do not guarantee uninterrupted or secure access and are not liable for interruptions due to factors outside our control.

18) Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, power or internet outages, labor disputes, carrier delays, governmental actions, public health emergencies, or other events outside our reasonable control.

19) Governing Law

These Terms and your relationship with Sweet Zzz are governed by the laws of the State of Michigan, without regard to conflict of law rules.

20) Dispute Resolution; Arbitration; Class Action Waiver; Time Limit to Bring Claims

We encourage you to contact us first at info@sweetzzzmattress.com to resolve concerns. If we can’t resolve a dispute, you and Sweet Zzz agree to binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules, conducted in Wayne County, Michigan, and you agree that arbitration will be the exclusive method of resolving such disputes, except as otherwise permitted by the AAA rules or applicable law.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. The arbitrator has exclusive authority to resolve any dispute about the enforceability or interpretation of this arbitration provision.

You understand and agree that:

●       YOU ARE GIVING UP YOUR RIGHT TO A TRIAL BY JURY;

●       YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION; and

●       YOU MUST FILE ANY CLAIM WITHIN ONE (1) YEAR AFTER IT AROSE OR IT IS FOREVER BARRED.

To begin arbitration, a party must submit a demand to the AAA in accordance with the AAA Consumer Arbitration Rules. Payment of filing and administrative fees will be governed by the AAA rules.

If any portion of this arbitration provision is found unenforceable, the remaining portions will remain in full force and effect, except that if the class action waiver is found unenforceable, this entire arbitration provision will be null and void.

21) Assignment

We may assign these Terms and any related agreements in our sole discretion, including in connection with a merger or acquisition.

22) Severability; Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. These Terms (together with policies referenced in them) constitute the entire agreement between you and Sweet Zzz regarding the Site and purchases through it.

No Waiver. Our failure to enforce any right or provision of these Terms will not operate as a waiver of that right or provision.

No Third-Party Beneficiaries. These Terms are for the benefit of you and Sweet Zzz only and do not create any third-party beneficiary rights.

23) Contact Us

Sweet Zzz Customer Support: info@sweetzzzmattress.com