Mattress Warranty

Lifetime Warranty

Your New Sweet Zzz Mattress comes with a Lifetime Warranty

Sweet Zzz Mattress Limited Lifetime Warranty

Your Sweet Zzz mattress is built to last for as long as you own it. This Limited Lifetime Warranty is our promise to stand behind the craftsmanship and materials of your mattress—while keeping the process clear, fair, and easy to understand.

Who Is Covered

This warranty applies only to the original purchaser of a Sweet Zzz mattress bought directly from Sweet Zzz or an authorized retailer.
This warranty is not transferable. If the mattress is sold, gifted, or otherwise transferred, the warranty immediately ends.

What Is Covered

This Limited Lifetime Warranty covers manufacturing defects in materials or workmanship for as long as the original purchaser owns the mattress.

Covered defects include:

● Visible sagging or indentations greater than 1.5 inches, measured with no weight on the mattress, without any bedding, and using a straightedge or taut string across the sleep surface.

● Physical flaws in materials (such as latex, coils, or the mattress cover) that cause splitting, cracking, or breaking during normal residential use.

If a covered defect is confirmed, the mattress will be replaced one time with the same model or the most comparable model currently available.

Foundation Requirements

Your mattress must be used on a supportive, structurally sound foundation. Approved foundations include:

● Adjustable bases

● Platform beds

● Box springs

● The floor

● Slatted foundations with slats no more than 5 inches apart and at least 2.5 inches wide

The foundation must be capable of supporting the combined weight of the mattress and its users.
Use of an improper, damaged, or unsupported foundation may void this warranty.

What Is Not Covered

This warranty does not cover normal changes that occur with regular use or conditions not caused by a manufacturing defect, including:

● Normal wear and tear

● Comfort preferences (firmness, softness, height, or feel)

● Indentations less than 1.5 inches

● Damage caused by improper foundation support

● Stains, spills, burns, tears, or discoloration

● Damage caused by misuse, abuse, or unsanitary conditions

● Allergies or sensitivities to materials

● Damage caused by pets, children, or external forces

● Mattresses purchased from unauthorized sellers

● Any mattress used for commercial, rental, institutional, or non-residential purposes

One-Time Replacement Policy

If a mattress is approved for replacement under this warranty, the warranty is considered fulfilled for that mattress.
The replacement mattress does not carry a new lifetime warranty.

Shipping and Service Costs

If a warranty claim is approved, Sweet Zzz will provide the replacement mattress at no charge.
Additional services such as delivery, setup, removal, or disposal may not be included unless required by applicable law.

How to Submit a Warranty Claim

To start a warranty claim, please email info@sweetzzzmattress.com

with:

1. Your order number and the full name used on the order

2. A brief description of the issue

3. Clear photos or a short video showing the defect

We may request additional photos, videos, or information about your foundation or setup to properly evaluate the claim.

We’ll review your submission and respond within 14 business days.

Please keep your proof of purchase. If ownership changes, the warranty ends.

Your Warranty Remedy

If we determine that a covered defect exists, your sole remedy under this warranty will be:

● A one-time replacement of your mattress with the same model, or

● If unavailable, a comparable mattress selected at our discretion

This warranty does not provide refunds, credits, or prorated value.

Limitation of Liability

To the fullest extent permitted by law, Sweet Zzz disclaims all implied warranties beyond the terms stated here.
Our total liability under this warranty is limited to the original purchase price of the mattress.

Some states do not allow certain exclusions or limitations, so these may not apply to you.

State Law Rights. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Governing Law

This Limited Lifetime Warranty is governed by the laws of the State of Michigan.

Sweet Zzz Adjustable Base 20-Year Limited Warranty

Your Sweet Zzz Adjustable Base is designed for long-term durability and dependable performance. This 20-Year Limited Warranty explains what’s covered, how long coverage lasts, and how to request service.

Who Is Covered

This warranty applies only to the original purchaser of a Sweet Zzz Adjustable Base bought directly from Sweet Zzz or an authorized retailer.
This warranty is not transferable.

Warranty Coverage Overview

● Years 1–2: Full parts and labor coverage

● Years 3–20: Limited parts-only coverage on the steel frame

First 2 Years — Full Coverage

During the first two years from the purchase date, Sweet Zzz will repair or replace (at our discretion) any defective part at no cost, including:

● Motor(s)

● Remote control

● Electronics and internal components

● Mechanical parts

● Labor required for repair

Shipping, delivery, or service arrangements may vary by location.

Years 3–20 — Limited Coverage

Coverage applies only to the steel frame.
If a manufacturing defect is confirmed, replacement frame parts will be provided at no charge.
Labor, service visits, electronics, motors, and transportation are not covered during this period.

What Is Not Covered

This warranty does not cover:

● Damage from misuse, improper assembly, or improper installation

● Use with incompatible foundations or frames

● Commercial or rental use

● Cosmetic wear from normal use

● Damage caused by pets, children, or external forces

● Electrical surges or power issues

● Lost remotes

● Products purchased from unauthorized sellers

How to Submit a Warranty Claim

Email info@sweetzzzmattress.com

with:

1. Your order number and name

2. A description of the issue

3. Photos or a video showing the problem

We may request additional documentation or information to evaluate the claim.

Limitation of Liability & State Law Rights

Sweet Zzz disclaims all implied warranties beyond those written here.
Total liability is limited to the original purchase price.

State Law Rights. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Governing Law

This warranty is governed by the laws of the State of Michigan.

Sweet Zzz Bedding Warranty

Every Sweet Zzz bedding product is designed with durability, comfort, and high-quality materials. Each item comes with its own warranty so you can feel confident about your purchase. All bedding warranties apply to the original purchaser only and include a one-time replacement if a covered defect is confirmed.

Below you’ll find the full warranty details for each bedding product.

Plant-Based Pillow — 1-Year Limited Warranty

Your Plant-Based Pillow is covered for one year from the date of purchase against manufacturing defects in materials or workmanship.

What’s Covered

● Defects in stitching, seams, or internal construction

● Issues with the plant-based fill that result from defective manufacturing

What’s Not Covered

● Minor cosmetic imperfections in the cotton cover

● Normal changes in loft or comfort preferences

● Damage caused by improper use, abuse, or not following care instructions

● Stains, spills, odors, or general wear and tear

If a covered defect is approved, the pillow will be replaced one time with the same or a comparable model.

Buckwheat Pillow — 1-Year Limited Warranty

Although buckwheat pillows naturally last for many years, we guarantee yours for one year against manufacturing defects.

What’s Covered

● Defects in the pillow casing

● Issues with stitching or internal construction that prevent proper use

What’s Not Covered

● Damage from improper use, misuse, or failure to follow care instructions

● Wear and tear, stains, spills, or cosmetic changes

● Replacement of buckwheat hulls due to natural settling

If a defect is confirmed, you are eligible for a one-time replacement.

Bamboo Sheets — Lifetime Limited Warranty

We stand behind the quality of our Bamboo Sheets for as long as you own them. This lifetime warranty protects against manufacturing defects only, provided the sheets were cared for according to instructions.

What’s Covered

● Defects in stitching, seams, or fabric integrity

● Issues present at the time of manufacture

What’s Not Covered

● Damage from washing or drying outside of care guidelines

● Shrinkage, pilling, staining, discoloration, or wear that results from normal use

● Rips, tears, or damage caused by pets, sharp objects, or misuse

If a defect is confirmed, we will provide a one-time replacement of the sheet set at no cost and ship it free of charge.

Mattress Protector — 10-Year Limited Warranty

Your Sweet Zzz Mattress Protector comes with a 10-year limited warranty that covers manufacturing defects for the original purchaser.

What’s Covered

● Issues with waterproofing due to defective materials

● Defects in seams or construction

● Fabric defects present at time of manufacture

What’s Not Covered

● Damage from improper use, misuse, or failure to follow care instructions

● Stains, cuts, burns, or liquids that penetrate due to misuse

● Normal wear and tear

Approved claims qualify for a one-time replacement of the protector.

Latex Mattress Topper — 2-Year Limited Warranty

The Sweet Zzz Latex Mattress Topper is covered for two years against manufacturing defects in materials or workmanship.

What’s Covered

● Material failures in the latex layer

● Defects in the cotton cover

● Faulty stitching or construction issues

What’s Not Covered

● Comfort preferences or expected softening over time

● Damage from improper handling or incorrect foundation support

● Stains, tears, burns, or misuse

● Failure to follow care guidelines

If covered, the topper will be replaced one time with the same or comparable model.

Cotton Mattress Topper — 5-Year Limited Warranty

Your Cotton Mattress Topper is covered for five years against defects in materials or workmanship.

What’s Covered

● Defective stitching or material flaws present at the time of manufacture

● Construction issues that prevent normal use

What’s Not Covered

● Normal wear and flattening over time

● Damage from improper use or failure to follow care instructions

● Stains, spills, tears, burns, or pet damage

● Any damage or wear caused by misuse

Approved claims qualify for a one-time replacement.

Limitation of Liability & Governing Law

To the fullest extent permitted by applicable law, Sweet Zzz disclaims all implied warranties beyond the terms stated above. Our responsibility under each bedding warranty is limited to a one-time replacement of the defective item. Refunds, exchanges for different products, or additional compensation are not provided under these warranties.

In no event shall Sweet Zzz’s total liability exceed the original purchase price of the product.

These warranties are governed by the laws of the State of Michigan.