Yes. Components used in the Honey Hybrid Mattress have undergone independent durability testing at the manufacturing level, including LGA testing designed to simulate long-term residential use. These tests apply repeated weight and motion to help evaluate how materials perform over time under normal sleeping conditions.

The Honey Hybrid is available in three comfort options:

• Medium-Soft: approximately 3–4 on a 10-point firmness scale
• Medium-Firm: approximately 5–6 on a 10-point firmness scale
• Firm: approximately 7–8 on a 10-point firmness scale
• Extra Firm: approximately 9-10 on a 10-point firmness scale

Each option is designed to provide balanced support while allowing for pressure relief, helping keep the spine aligned without feeling overly rigid.

No. The Honey Hybrid Mattress meets required fire safety standards using a natural fire barrier made from organic New Zealand wool. This wool layer does not rely on chemical flame retardants and also contributes to temperature regulation and moisture management.

The Honey Hybrid Mattress comes with a Limited Lifetime Warranty for the original purchaser. The warranty covers qualifying manufacturing defects for as long as you own the mattress. Full details are available on our Warranty page.  

The Honey Hybrid Mattress can be used on:

• Adjustable bases
• Platform beds
• Box springs
• Slatted foundations with slats no more than 5 inches apart
• The floor

The foundation must be structurally sound and capable of supporting the combined weight of the mattress and sleepers.

The Honey Hybrid Mattress is designed to provide stable support across a wide range of body types. Its hybrid construction combines responsive latex with a supportive coil system to help maintain structure and comfort over time. Individual comfort preferences can vary, which is why we offer multiple firmness options.

The Honey Hybrid is constructed with reinforced perimeter support to help reduce excessive compression along the edges. This provides a stable feel when sitting or getting in and out of bed.

Yes. If you’d like to delay shipment, simply email info@sweetzzzmattress.com after placing your order with your order number and preferred ship date. We’re happy to accommodate whenever possible.

No. The Honey Hybrid Mattress is designed as a one-sided mattress. Its internal construction is optimized for comfort and support when used as intended and does not require flipping.

Yes. The Honey Hybrid Mattress is designed with breathability in mind. Features that help promote airflow and temperature regulation include:

• A breathable organic cotton cover
• A natural wool layer that helps regulate temperature and wick moisture
• Ventilated organic latex
• A coil support system that allows air to circulate throughout the mattress

Together, these elements help maintain a comfortable sleep environment.

Yes. The Honey Hybrid Mattress, especially the Medium-Soft model is designed to accommodate all sleeping positions, including side sleepers. The latex comfort layer provides gentle contouring to help relieve pressure at the shoulders and hips, while the support core helps maintain proper spinal alignment.

Most customers feel comfortable within the first few nights, but your body may need time to fully adjust. We recommend sleeping on the mattress for at least 30 nights to allow your muscles and joints to adapt before making any comfort decisions. This adjustment period is normal for any new mattress.

Because the Honey Hybrid Mattress is made with natural and organic materials, it does not contain chemical off-gassing typical of memory foam mattresses. Some customers may notice a mild, temporary “new material” scent when first unboxed, which usually dissipates within a few hours to a couple of days with normal ventilation.

The Honey Hybrid Mattress is designed for long-term durability using high-quality materials such as organic latex and a reinforced coil support system. With proper use and support, the mattress is built to maintain its structure and comfort for many years. Longevity can vary depending on usage, body weight, and foundation support.

Yes. Like most premium mattresses, the Honey Hybrid may feel slightly firmer during the first few weeks. As the materials settle and adapt to your body, the feel becomes more responsive and comfortable. This is part of the normal break-in process.

Yes. While many customers find the Honey Hybrid comfortable on its own, a topper can be added if you prefer additional softness or a different feel. Using a topper will not void your warranty, as long as the mattress itself is used properly and supported correctly.

Yes. The Honey Hybrid Mattress is designed to accommodate shared sleep. Its responsive materials help reduce motion transfer while still providing consistent support across the surface, making it a good option for couples with different sleeping positions or preferences.

Yes. The Honey Hybrid Mattress is compatible with adjustable bases and is flexible enough to bend and return to shape without damaging its structure when used correctly.

The Honey Hybrid Mattress is heavier than traditional foam mattresses due to its natural materials and hybrid construction. We recommend having two people available when moving or setting up the mattress.

Yes. To help promote even wear, we recommend rotating the mattress head-to-foot every 6 months. The mattress does not need to be flipped.

The Honey Hybrid Mattress is made with materials that are naturally resistant to dust mites and mold, such as latex and wool. While no mattress can guarantee allergy relief, many customers with sensitivities find these materials to be more comfortable than synthetic foams.

The Honey Hybrid Mattress is thoughtfully designed by Sweet Zzz and manufactured using globally sourced materials that meet our quality, safety, and sustainability standards. Specific component certifications apply at the manufacturing level.

Every Honey Hybrid Mattress comes with a 100-night sleep trial. If it’s not the right fit after the required trial period, you can initiate a return in accordance with our Return & Exchange policy. We’re here to make the process simple and risk-free.

No. The Honey Hybrid Mattress does not contain fiberglass. We use a natural wool fire barrier instead of fiberglass or chemical flame retardants.

Yes. The Honey Hybrid Mattress is designed to support side, back, stomach, and combination sleepers, with different firmness options available to better match individual comfort preferences.

Yes. The adjustable base arrives mostly assembled and requires no tools. Simply unfold the base, attach the legs, plug it into a standard wall outlet, and it’s ready to use. Most customers complete the setup in less than 30 minutes.

Our adjustable base is available in all standard sizes:

• Twin
• Twin XL
• Full
• Queen
• King (Split King configuration)
• California King (Split Cal King configuration)

King and Cal King sizes consist of two independent bases, allowing each side to adjust separately.

Yes. All Sweet Zzz mattresses are fully compatible with our adjustable base. The base also works with most adjustable-friendly mattresses, including latex, hybrid, and foam mattresses from other brands.

In many cases, yes. The adjustable base can be placed inside most bed frames that are labeled “adjustable-friendly” or that allow removal of slats or platforms. The base can also be used directly on the floor.

The adjustable base supports up to 850 lbs total, including the mattress and sleepers combined.

The adjustable base includes:

• Independent head and foot elevation
• Zero Gravity preset
• Multiple programmable memory positions
• Flat button for instant leveling
• Built-in massage feature with multiple intensity levels for upper and lower body

Yes. A wireless remote is included. It allows you to:

• Adjust head and foot positions
• Activate massage features
• Control under-bed lighting
• Save and recall your favorite positions

The remote also includes a built-in flashlight for nighttime convenience.

The base is designed with a quiet, smooth-operating motor system. While no adjustable base is completely silent, movement is discreet and minimally disruptive during normal operation.

No. The adjustable base does not require Wi-Fi, Bluetooth, or a mobile app. All functions are controlled directly through the wireless remote.

Yes. The base includes built-in USB ports for charging devices and soft under-bed LED lighting. Both features can be turned on or off using the remote.

The adjustable base requires a standard wall outlet to operate. It does not include a battery backup system for power outages.

Yes. The base features built-in massage functionality with separate controls for the upper and lower body and multiple intensity levels.

The adjustable base is designed for comfort and relaxation. While many customers find adjustable positioning helpful, the base is not intended to diagnose, treat, or cure medical conditions. For medical concerns, we recommend consulting a healthcare professional.

The adjustable base ships free and arrives ready for easy setup. Delivery details may vary based on location and size.

Every Sweet Zzz Adjustable Base includes a 20-Year Limited Warranty, which covers:

• Years 1–2: Full parts and labor coverage
• Years 3–20: Limited coverage on the steel frame

Full warranty details can be found on our Warranty page.

Yes. We offer financing options, including plans with up to 0% APR, allowing you to spread payments over time.

Our Bamboo Sheets are made from premium bamboo-derived viscose fibers and woven into a smooth sateen fabric for a soft, breathable, and luxurious feel. They are OEKO-TEX® Standard 100 certified, meaning they’re tested for harmful substances and safe for direct skin contact.

Extremely soft. Bamboo fibers are naturally smooth and round, which creates a silk-like feel without being slippery. Our 400 thread count sateen weave delivers a drapey, hotel-quality softness that gets even better with washing.

Yes. Bamboo sheets are naturally breathable and moisture-wicking, which helps regulate temperature. They tend to feel cooler and drier than traditional cotton sheets, especially for warm sleepers.

Yes. Bamboo fabric helps regulate temperature year-round by adjusting to your body’s needs — staying cool in warmer conditions and comfortably warm in cooler months.

Yes. Our fitted sheets are compatible with adjustable bases and mattresses up to 14 inches deep. The elasticized edges are designed to stay secure as the bed moves.

Our fitted sheets are designed with full elastic edges for a snug fit on mattresses up to 14". In most cases, this solves the issue. If needed, sheet fasteners or straps may be used and will not void your warranty.

Bamboo sheets naturally drape more than cotton, which reduces bunching. Minor wrinkling can occur, especially if overdried. Removing the sheets while slightly damp and laying them flat helps minimize wrinkles.

Our fitted sheets are designed to fit mattresses up to 14 inches deep comfortably.

Yes. Our bamboo sheets are sold as complete sets for consistency and sustainability.

Each set includes:

• 1 fitted sheet
• 1 flat sheet
• Pillowcases (quantity depends on size)

Yes.

• Twin & Full: 1 queen-size pillowcase
• Queen: 2 queen-size pillowcases
• King: 2 king-size pillowcases

Yes. All Sweet Zzz bamboo pillowcases feature envelope-style closures to keep pillows neatly in place.

Yes. Our split king set includes:

• Two Twin XL fitted sheets
• One king-size flat sheet
• Two pillowcases

For best results:

• Machine wash cold on a gentle cycle
• Use mild or gentle detergent
• Do not use bleach or fabric softener

Yes.

• Tumble dry on low heat
• Remove promptly or while slightly damp
• Avoid high heat, which may cause shrinkage

Minimal shrinkage is normal with natural fibers. Our sheets are designed to accommodate this and stabilize after initial washes when care instructions are followed.

No. Hot water and bleach can damage bamboo fibers and reduce the lifespan of the sheets. Always wash in cold water and avoid harsh chemicals.

Bamboo-derived fabric naturally resists moisture buildup, which can make it less hospitable to dust mites and odors compared to some traditional fabrics. While no bedding can eliminate allergens entirely, many customers with sensitivities prefer bamboo sheets for their clean, breathable feel.

No. Bamboo sheets are known for their smooth, quiet surface and do not produce the crinkling or rustling sometimes associated with cotton.

No. Our bamboo sheets do not rely on synthetic stretch materials like spandex or Lycra. The fabric’s natural drape and flexibility come from the bamboo fibers themselves.

With proper care, Sweet Zzz Bamboo Sheets are designed to last for many years. The long, well-aligned bamboo fibers resist pilling and premature wear better than many cotton sheets.

Yes. Sweet Zzz Bamboo Sheets are covered by a Lifetime Limited Warranty against manufacturing defects for the original purchaser. No registration is required — your purchase record serves as proof. The warranty does not cover damage caused by misuse, improper care, or normal wear over time.

Yes, we ship to Canada. Customers are responsible for applicable shipping costs, duties, and taxes.

Our Latex Mattress Topper is a 1.5-inch layer of softer organic Dunlop latex, wrapped in the same breathable organic cotton cover used in our mattresses. It’s designed to make any mattress feel noticeably softer while maintaining proper support.

The topper adds gentle cushioning and pressure relief, especially for shoulders, hips, and lower back. It softens the surface feel without creating a sinking or sagging sensation, making it ideal if your mattress feels supportive but a bit too firm.

The topper is made with organic Dunlop latex, known for its durability, breathability, and responsive feel. The latex used is on the softer side, specifically chosen to enhance comfort rather than increase firmness.

Yes.

• The latex core is organic Dunlop latex
• The cover is organic cotton

No synthetic foams, memory foam, or chemical flame retardants are used.

Unlike memory foam, organic latex:

• Sleeps cooler and more breathable
• Does not trap heat
• Responds instantly (no slow “sink”)
• Retains its shape better over time

Memory foam often feels hot and can break down faster, while latex stays supportive and fresh.

They serve different purposes:

• Cotton Mattress Pad: Adds light surface softness and comfort
• Latex Topper: Changes the actual feel of the mattress by adding contouring pressure relief

If your mattress feels too firm, the latex topper provides a more noticeable improvement.

The Latex Mattress Topper is available in all standard sizes:

● Twin ● Twin XL ● Full ● Queen ● King ● California King

Yes. The topper includes fitted corner anchors that help keep it securely in place, even for active sleepers or when used with adjustable bases.

Yes. The topper is fully compatible with adjustable bases and flexes naturally with the mattress during movement.

No. Organic latex is naturally breathable and does not trap heat like memory foam. The organic cotton cover further enhances airflow and moisture control.

For best performance and hygiene:

1. Mattress
2. Latex topper
3. Mattress protector
4. Fitted sheet

This setup keeps the topper clean while maintaining breathability and comfort.

The topper is spot clean only.

• Use cold water and a mild, natural detergent
• Do not machine wash, soak, or submerge
• Do not dry clean

Machine washing can damage the latex core.

You can try the latex topper at home for up to 100 nights.
 If it’s not the right fit, contact us within the trial window to start a return. Trial eligibility and return conditions are outlined on our Return & Exchange Policy page

Return details, including shipping requirements, are governed by our Return & Exchange Policy. Please refer to that page for the most current information.

The 2-Year Limited Warranty covers manufacturing defects in materials or workmanship. It does not cover comfort preference, normal wear, or damage caused by improper use or care.

Yes. The topper is made with organic latex and organic cotton and contains no synthetic materials. It’s designed to be gentle on sensitive skin and supportive of clean indoor air quality.

With proper care, organic latex toppers are known for excellent durability and long-lasting comfort. Many customers use them comfortably for years without sagging or breakdown.

Two things set our Plant-Based Pillow apart:

1. 100% plant-based materials: The fill is made from soybean-derived fiber, creating a soft, down-like feel without feathers, wool, polyester, or synthetic foams. The cover is made from natural cotton, making the pillow completely plant based.

2. Thoughtful comfort and support design: The pillow is engineered with a plush outer feel for comfort and a more supportive inner structure to help maintain proper neck alignment. This balance allows the pillow to feel soft while still offering meaningful support.

We offer two sizes and two loft profiles:

Sizes

• Standard (Queen): 20" × 26"
• King: 20" × 36"

Profiles

• Low Profile (5") – Ideal for stomach sleepers and those who prefer a flatter pillow
• High Profile (7") – Ideal for back and side sleepers who need more neck support

● Standard size: approximately 3 lbs

● King size: approximately 4 lbs

Because the fill is soft and breathable, the pillow may compress slightly during use. Fluffing restores its shape.

Many customers with neck discomfort prefer this pillow because it balances softness with support. Proper pillow height helps keep the head, neck, and spine aligned, which can reduce strain during sleep.
Please note: Pillows are not medical devices and results may vary based on individual needs.

Yes. The pillow contains no feathers, wool, latex, or memory foam, and the cotton cover and plant-based fill are designed to be gentle on sensitive skin. Many customers choose this pillow specifically to avoid traditional down or synthetic fills.

Yes. The plant-based fill is breathable and does not trap heat the way memory foam often does. Using a breathable pillowcase (such as bamboo or cotton) helps maximize airflow.

Breathable pillowcases work best. While a non-breathable protector may slightly reduce airflow, the pillow will still sleep cooler than foam-based pillows due to its breathable fill.

Yes. The pillow is fully machine washable.

Care instructions:

• Machine wash cold with like colors
• Gentle cycle
• Do not bleach
• Tumble dry low
• Do not iron, steam, or dry clean

Proper care helps maintain loft and longevity.

Most customers wash their pillow every 1–2 months, depending on personal preference. Always follow care instructions to preserve the fill.

Most people adjust within 5–7 nights. Your body may need a short break-in period when switching to a new pillow style or height.

Orders typically ship within 1–2 business days, with delivery in 2–5 business days after shipment.

Yes. The Plant-Based Pillow comes with a 50-night risk-free return window, so you can try it at home and make sure it’s the right fit for you.

Our Buckwheat Pillow is filled with natural buckwheat hulls and encased in two zippered cotton covers:

• Inner zippered cotton liner holds the hulls
• Outer zippered cotton cover for comfort and easy cleaning

The dual-cover system allows you to adjust the loft while keeping maintenance simple.

We offer two sizes:

• Traditional Japanese Size: 14" × 20"
• Standard Size: 20" × 26" 

Buckwheat pillows are firmer and heavier than traditional pillows, so many customers prefer the smaller Japanese size for comfort and ease of use.

Each Buckwheat Pillow contains approximately 5 lbs of buckwheat hulls.

Because buckwheat hulls are dense and supportive, the pillow will feel heavier than foam or fiber-filled pillows—this is normal and intentional.

Yes. Both the inner and outer covers are zippered, allowing you to remove or add hulls to customize height and firmness.

• Full pillow height is approximately 7 inches
• Removing hulls allows you to fine-tune support for side, back, or combination sleeping

Buckwheat pillows are known for excellent, stable support because the hulls do not collapse over time. Once adjusted, the pillow maintains its shape and loft throughout the night.

Many customers who dislike memory foam choose buckwheat for its firmness, stability, and lack of chemical odors.

Please note: Pillows are not medical devices and individual comfort needs vary.

Buckwheat hulls naturally have a mild, earthy scent. This is not a chemical smell and typically fades after airing out the pillow for a few days.

Some customers find the natural scent calming, while others barely notice it.

Buckwheat hulls may produce a soft rustling sound when adjusting positions. Most customers find it minimal and not disruptive to sleep.

No. The buckwheat hulls are thoroughly cleaned using a non-chemical, multi-step process to remove dust and food particles. No fire-retardant chemicals are used.

No. Insects are attracted only to hulls that contain food residue. Our hulls are fully cleaned to eliminate food matter and are enclosed in two cotton zippered covers, which further protects them.

While the buckwheat hulls are natural, the pillow does not carry organic certifications.

Yes, with proper adjustment:

• Side sleepers typically prefer a higher loft
• Back sleepers usually prefer medium loft 

You can easily remove hulls to achieve the right height for your sleep position.

The outer cotton cover is removable and washable.

To wash the inner cover:

1. Empty the hulls into the included fabric storage bag
2. Wash the cotton covers according to care instructions
3. Refill once dry

The buckwheat hulls themselves should not be washed.

The pillow already includes two covers, which allows you to wash the outer cover without disturbing the hulls. At this time, additional covers are not sold separately.

Yes. Buckwheat hulls are biodegradable and can be reused as:

• Garden mulch
• Soil aeration material
• Potpourri or decorative fill

Yes. The Buckwheat Pillow comes with a 50-night risk-free trial, so you can take time to adjust the loft and make sure it’s right for you.

Both our Tencel Mattress Protector and Tencel Mattress Encasement are designed to fit mattresses 8” to 15” deep.

Yes. The standard Tencel Mattress Protector fits just like a fitted sheet, with an elastic band around the entire perimeter to keep it securely in place.

Our Tencel Encasement Protector also uses elastic, but additionally features a zippered, six-sided design that fully surrounds the mattress.

• Top fabric: 100% natural eucalyptus-based fiber (TENCEL™ Lyocell)
• Waterproof layer: Non-toxic polyurethane membrane (vinyl-free) 

This combination provides waterproof protection while remaining soft, breathable, and quiet. Designed and tested in the USA. Imported.

Both use the same high-quality materials and fit mattresses 8”–15” deep. The difference is coverage:

Tencel Mattress Protector

• Fits like a fitted sheet
• Protects the top and sides
• Guards against spills, sweat, dust mites, and allergens
• Not designed for bed bug protection

Tencel Mattress Encasement

• Fully zippered, six-sided coverage
• Protects all sides of the mattress
• Designed to protect against bed bugs, in addition to liquids and allergens

Yes. The top surface is 100% waterproof and protects against spills, sweat, and accidents.

The standard protector’s sides are breathable (not waterproof) to allow airflow.
 If full waterproof coverage is needed on all sides, we recommend the Tencel Encasement Protector.

Yes. Both protectors effectively block liquids, including urine.
For added peace of mind where side protection is needed, the encasement offers full six-sided coverage.

Yes. The Tencel Mattress Encasement is designed to protect against bed bugs by fully enclosing the mattress with a secure zipper system.

No. Our protectors use a thin, flexible waterproof membrane that sleeps quietly.

While no waterproof protector is completely silent, ours avoids vinyl and stiff barriers, making it significantly quieter than most alternatives.

Yes. TENCEL™ fibers are naturally soft, breathable, and moisture-wicking, making them ideal for sensitive skin.

They are also resistant to allergens and dust mites.

Yes. Dust mites need moisture and food to survive.

• Tencel fibers wick moisture away
• The waterproof barrier prevents dead skin from reaching the mattress

This combination helps reduce dust mites and allergens.

If there are no spills, washing once per month is usually sufficient.

Care instructions

• Machine wash cold
• Do not bleach
• Tumble dry on low heat

Low heat helps preserve the waterproof barrier.

Yes. You can use both if desired.

• Protector: Waterproof, allergen protection
• Mattress pad: Added cushioning (not waterproof)

If using both, place the protector directly on the mattress, then the pad, then your fitted sheet.

Sheets provide comfort, but they are not waterproof or allergen-proof.

A mattress protector helps:

• Prevent spills and sweat from reaching the mattress
• Reduce allergens and dust mites
• Keep the mattress clean and hygienic
• Extend the lifespan of the mattress

Yes. The mattress protector should always go directly on the mattress, with sheets placed on top.

No. Our Tencel protector is designed to be thin and flexible, so it won’t change the feel or support of your mattress.

• Choose the Tencel Mattress Protector for everyday protection against spills, sweat, dust mites, and allergens
• Choose the Tencel Mattress Encasement if you also want bed bug protection or full six-sided coverage

Yes. Protectors help prevent moisture, oils, and debris from entering the mattress—factors that can accelerate wear over time.

Many mattress warranties also require the mattress to remain stain-free.

Yes. TENCEL™ Lyocell is naturally breathable and moisture-wicking, helping regulate temperature and keep you dry throughout the night.

It absorbs moisture efficiently and releases it back into the air, allowing your body to sleep cooler and more comfortably.

The Sweet Zzz Cotton Mattress Topper is designed to add a soft, breathable layer of comfort to your mattress without changing its underlying support.

It features 800 grams of natural cotton fill and a natural cotton cover, offering a clean, hotel-style feel using only plant-based materials.

Our Cotton Mattress Topper is designed to fit mattresses up to 17 inches deep.

The fitted skirt with elastic all around helps keep the topper snug and secure on both lower-profile and thicker mattresses.

Yes. The Cotton Mattress Topper fits like a fitted sheet.

It has an elastic skirt that wraps around the mattress, helping it stay in place during sleep.

• Fill: 800 gsm natural cotton
• Cover: Natural cotton fabric

No memory foam, no down, no synthetic foams.

Yes — and we recommend it for best results.

Recommended layering order:

1. Mattress
2. Mattress protector (for waterproof and allergen protection)
3. Cotton Mattress Topper (for added comfort)
4. Sheets

The protector keeps your mattress clean, while the topper enhances comfort.

Yes. Sheets should always go over the mattress topper.

This keeps the topper in place and allows your sheets to feel and perform as intended.

Cotton Mattress Topper

• Adds plushness and comfort
• Softens the surface feel of the mattress
• Not waterproof

Mattress Protector

• Thin, sheet-like barrier
• Protects against spills, sweat, dust mites, and allergens
• Does not change the mattress feel

They serve different purposes and work well together.

Yes. Cotton behaves very differently from memory foam.

• Cotton adds surface softness, not deep contouring
• It responds immediately and doesn’t trap heat
• It won’t create a “stuck” or sinking feeling

This topper feels more like what you’d find in a luxury hotel bed.

Yes. It adds a gentle layer of cushioning that makes the bed feel softer and more inviting, without compromising support.

Cotton is naturally breathable and allows airflow.

While it doesn’t actively cool like specialized cooling fabrics, it also doesn’t trap heat the way foam toppers often do, making it comfortable for year-round use.

Yes. The elastic fitted skirt is designed to keep the topper securely in place on the mattress during normal sleep movement.

Spot cleaning is recommended. Always follow the care instructions included with the product to help preserve the topper’s loft and lifespan.

The Cotton Mattress Topper is ideal for:

• Sleepers who want added softness without foam
• Those who dislike the sink-in feel of memory foam
• Hot sleepers looking for breathable materials
• Anyone wanting a simple, natural comfort upgrade

Yes. The White Noise Machine includes easy-to-use volume controls, allowing you to adjust sound levels to your comfort.

The machine can reach a fairly high volume, though most customers find they only need the lower or mid-range settings for comfortable sleep.

At its highest setting, the White Noise Machine is louder than what most people typically use for sleep. This allows flexibility for different room sizes, background noise levels, or personal preferences.

Yes. The White Noise Machine includes a dedicated light control button.

You can:

• Turn the light completely off
• Cycle through different light colors
• Use sound only, with no lights

No. The Sweet Zzz White Noise Machine does not require WiFi, Bluetooth, or any internet connection.

All sounds are built into the device, making it ideal for those who prefer simple operation or wish to avoid wireless connectivity.

The White Noise Machine comes with a variety of non-looping, natural sounds, including:

• White noise
• Brown noise
• Pink noise
• Nature-inspired sounds such as rain, ocean waves, and birds

The sounds are designed to play smoothly without noticeable looping.

The machine does not use WiFi or Bluetooth and does not rely on wireless data transmission to operate. It functions as a standalone device using built-in sound files.

The package includes a USB charging cable.

A wall plug adapter is not included, but the cable can be used with:

• Any standard USB wall adapter
• Power banks
• USB outlets

To turn the machine on, press and hold the power button for approximately 5 seconds.

Once powered on, the lights will activate and sound will begin playing.

If the unit does not power on after charging, please contact us and we’ll be happy to help.

Yes. The machine includes a timer function with the following options:

• 30 minutes
• 60 minutes
• 90 minutes
• Continuous play (no timer)

If no timer is selected, the sound will continue playing until you turn it off.

No. The Sweet Zzz White Noise Machine does not require any subscriptions, apps, or ongoing fees.

All sounds are included with the device.

The White Noise Machine can be used while plugged in or on its internal rechargeable battery.

Approximate battery life: up to 12 hours, depending on volume and light usage

Yes. The controls are intentionally simple and intuitive, with clearly labeled buttons for power, volume, sound selection, timer, and lighting.

No app setup or configuration is required.

This machine is ideal for:

• Light sleepers
• People sensitive to background noise
• Those who prefer non-WiFi sleep devices
• Adults, children, and shared sleeping spaces
• Anyone wanting a simple, reliable sound machine

Yes. Financing options are available directly on the product page and at checkout. If financing is offered for an item, you’ll see the available payment plans displayed near the “Add to Cart” button.

We offer:

• A 100-night sleep trial on mattresses
• A 50-night sleep trial on bedding items

Return eligibility, conditions, and item-specific requirements vary by product. Please visit our Return & Exchange Policy page for full details before starting a return.

Once your order ships, you’ll receive an automatic shipping confirmation email with tracking information so you can follow your delivery every step of the way.

Yes, we ship to Canada.

Please note:

• Additional shipping charges apply
• Customers are responsible for all applicable customs duties, taxes, and fees
• Shipping charges are non-refundable

Delivery timelines may be longer due to customs processing.

Yes, we do ship to Alaska, Hawaii, and U.S. territories. Additional shipping charges apply and will be calculated at checkout or quoted after purchase if needed.

Once a refund is issued, it typically takes 5–14 business days to appear on your original payment method, depending on your bank or credit card issuer.

Bedding items typically:

• Ship within 1–2 business days
• Arrive within 1–5 business days after shipping

We offer free shipping on all bedding orders within the contiguous United States.

Mattress orders typically:

• Ship within 3–5 business days
• Arrive within 3–7 business days after shipping

We offer free shipping on all mattress orders within the contiguous United States.

Yes — free shipping is included for all mattresses and bedding orders shipped within the contiguous United States.

For Canada, Alaska, Hawaii, and U.S. territories, additional shipping charges apply.

Yes. If you need to delay shipment, please place your order first and then email us at info@sweetzzzmattress.com

with your order number and preferred ship date. We’ll do our best to accommodate your request.

If your order arrives damaged or appears to be missing items, please contact us as soon as possible with photos (if applicable) so we can assist. Claims and resolutions are handled according to our delivery and shipping policies.

Our customer support team is always happy to help.

Email us at info@sweetzzzmattress.com ,and we’ll get back to you as quickly as possible.