FAQ

 

Sweet Zzz Advantage

 

What Is The Difference Between You And Other Mattress Companies?

The Sweet Zzz Collection was not built over night, unlike other companies, we used time, testing, and ingenuity to bring you the best products, if our Collection was not built right, we wouldn’t give lifetime warranty on all our beds!

Our Yelp and Google reviews can vouch for our exceptional customer service, so now you can sleep with peace of mind knowing that our team will never let you down. 

We also made sure that every purchase makes a difference by donating food to the hungry with every purchase made.

 

Are Your Mattresses Eco Friendly?

Yes, very much so. All our foams are USA made and CertiPUR-US Certified, which means they are tested by a credible 3rd party for any known harmful chemicals and found to be completely harmless.

All of our foams are Low Emission (low VOCS) for indoor air quality, made without prohibited phthalates, ozone depleters, PBDEs, Mercury, Lead and heavy metals, or formaldehyde.

 

How Can You Offer Lifetime Warranty?

We are very confident in the bedding products that we built and only used the highest quality components in the industry. This made it possible for us to offer lifetime warranty. Now you can be confident about our products too.

 

How Does The 100-days Risk Free Trial Work?

We're sure that we've made the best products, so we back them with 100-night trial We do require that you try your new mattress for at least 30 days from the date of delivery. This gives you enough time to properly adjust to the new mattress. The trial date begins when you receive your mattress and can only be used once per customer. The 100-days Risk Free Trial only applies to the Sweet Zzz Collection Mattresses.

 

Are Your Mattresses Safe and Healthy?

Yes. Our mattresses are CertiPur Certified, which means it's toxic-free and passes all health standards. We use only the safest and healthiest materials in the mattress industry, guaranteed.

 

Will My New Mattress Smell?

There is a natural scent when unpacking our mattresses for the first time. This smell will dissipate in a few hours when well-ventilated.

 

 

About Our Mattresses

 

Do Your Mattresses Ever Get On Sale?

No, Sweet Zzz Believes in giving great service to all its customer and that includes an everyday same low price. Your Sweet Zzz mattress will not go on sale.

 

Do Your Mattresses Pass Fire Laws?

Yes, by the government, all mattresses are required to pass an open flame test. Some companies use chemicals because it's cheap. We use a Hydrated Silica Fire Barrier in our Sweet Zzz Mattresses and wool in our latex ones. Both materials are natural and non-chemical.

 

Can I Use Your Mattresses On An Adjustable Base?

Yes, all the mattress found on our website can be used on adjustable bases.

 

What Can I Put My Mattress On?

Flat Box spring, slatted bed, adjustable base, or any flat surface.

 

Do You Require A Protector On The Mattress?

While it's not required, it's highly recommended. A protector is easily washable unlike the mattress, it also protects your new mattress so moisture and bodily fluids don’t get to the mattress and reduce its longevity.

 

Are Your Mattresses Dust Mite Resistant?

Yes, none of the materials used is a source for dust mites to feed on. That being said a mattress protector is very recommended as it prevents dead skin to get to the mattress and provide a food source to dust mites.    

 

What Are The Sizes Of Mattresses You Offer?

Twin 39" x 75"

Twin XL 39" x 80"

Full 54" x 75"

Queen 60" x 80"

King 76" x 80"

Cal King 72" x 84"

 

How Long After I Take The Mattress Out Of The Box Can I Use It?

Since our beds have no harmful chemicals in them, you can sleep on your new bed in a few hours; just enough time for it to be in shape. Full expanding may take up to 48 hours.

 

Does It Take Time For Me To Adjust To The New Mattress?

While some people adjust to their new beds within a day, other take 2-3 weeks. This is because sometimes your body is so used to the older mattress that a new one can feel a bet strange for a while.

 

Are Any of Your Mattresses Flippable?

No, we found out that the best way to engineer our mattress is to have the comfort layers on top and support layers on bottom.

 

Does Sweet Zzz Mattress Offer Custom Sizes?

Not yet, but we are growing and might offer this later

 

How Can I Clean The Cover?

Use a mild detergent and gently clean the cover. It is much better to invest in a mattress protector if you are expecting stains as mattress protectors can be washed easily.

 

Should I Rotate My Mattress?

Rotating your mattress 180° every few months is a good way to increase the life of your mattress.

 

Can I Try You Mattresses In A Store?        

Yes, you can visit one of our locations in Los Angeles area.

 

Payments & Financing

 

Do You Offer Financing?

Yes, we offer up to 60 months no interest no down payment financing for our customers in the local stores, for our online customers everywhere in the US we offer:

6 months no interest no down payment financing with minimum purchase of $299

12 months no interest no down payment financing with minimum purchase of $599

18 months no interest no down payment financing with minimum purchase of $999

24 months no interest no down payment financing with minimum purchase of $1499

 

Will I Pay Sales Taxes?

California residents will pay sales tax and it will automatically calculate based on your zip code.

All other states will not pay taxes.

 

Will I Pay For Shipping?

No, both Shipping and returns are free, Enjoy.

 

Shipping & Returns

 

How Long Does It Take To Get My Mattress after purchase?

Because your new Sweet Zzz Mattress is made to order, it take 3 business days to make then, we ship it, depending on where you live, it can take 2-4 business days in transit.

So you’re looking at a total of 5-7 business days, however if you live in Los Angeles area we can offer same day white glove delivery or at most next day on all in stock items.

 

How Do I Start A Return?

Just like a new pair of shoes, a new mattress needs time for it to break in and your body to adjust to it. So, we ask that you try the mattress for 30 days and if it is still not working for you during your 100 day trial then you can ask for a return. Simply send a return request to info@sweetzzzmattress.com for return authorization. Once you have received authorization, you can donate the bed to a local charity and provide us with the receipt. At that point we will refund you your original purchase price. If you are located in Los Angeles area we can pick the mattress from your house and donate it to charity for you. The 100-days Risk Free Trial only applies to the Sweet Zzz Collection Mattresses.

 

How Are Your Mattresses Shipped?

If you are local then white glove delivery. If you are not local then we use FedEx to ship the new bed.

 

Do I Have To Be Home To Receive my mattress?

It depends, if you are not local then your new mattress will be shipped via FedEx in which your signature is not needed. However, if you are local then we will deliver you mattress with a white glove delivery service and you must be home for that.

 

How Do I Know When My Purchase Will Arrive?

We will send your tracking number to your registered email’s inbox (please check spam also) once your purchase has shipped.

 

How Big Is The Box and How Heavy Is It?

Our mattresses ship in boxes roughly 19x19x48. Our beds weight 80-120 lb average. The compact nature of our boxes make it easy for our customers to pick up  in-store and for us to ship them at these low prices.

 

Do You Offer Expedited Shipping?

Not yet, but we are working on it.

 

Do You Ship Internationally?

Not yet, but as we grow we might offer this choice.

 

Do you ship to Hawaii and Alaska?

Not yet, but we are growing and might offer this later.

 

How Long Does It Take to Refund my Money?

After your product is donated or returned, the processing of your refund starts. Credit card refunds can take 5-7 business days to show up in your account depending your banking institution. PayPal refunds might take up to 3 days to be transferred into your account. In some cases, we may need to issue refunds via paper check through the US mail.

 

Do I Need To Keep The Mattress Box?

No, Mattresses that are out of the box and open cannot be returned to the box as their sizes increases, that being said we do recommend you keeping the plastic bag as you will need to bag the mattress in case of a return.

 

 Will Sweet Zzz Help Me Assemble My New Products?

In the Los Angeles area, we are more than happy to do White Glove delivery and removal services.

 

Do You Offer Old Mattress Removal?

As a company, we offer removal service in Los Angeles area.

If your mattress is stain free, you can check your local charity like Salvation Army and they might take it.  You can also call your local Garbage disposal company to see if they offer this.

Some cities offer bulk recycling pick-up if your bulky items are wrapped in a plastic furniture bag.

Also 1-800-GOT-JUNK might work even though they are not free, they will dispose of your item safely.