FAQ

FREQUENTLY ASKED QUESTIONS

Sweet Zzz Advantage

  • +

    1. Are Your Mattresses Eco Friendly?


    Yes, completely. Our wool and cotton are 100% natural and come from renewable resources. The Talalay process features natural, biodegradable ingredients that come from renewable resources and water-based raw materials: natural latex, air and water. The rubber trees are not harmed in the latex harvesting process. In fact, they are productive for 25 years, absorbing carbon dioxide from the atmosphere and helping to reduce greenhouse gases. Our mattresses are tested by OEKO-TEX and given the highest standard a mattress can get which is class 1 of OEKO-TEX certified meaning that they are safe for babies under 3 years.

  • +

    2. How Can You Offer Lifetime Warranty?


    We are very confident in the bedding products that we build and only use the highest quality components in the industry. This made it possible for us to offer lifetime warranty. Now you can be confident about our products too.

  • +

    3. How Does The 100-night Risk Free Trial Work?


    Your Sweet Zzz Mattress comes with a 100-night risk free trial. We are sure that we have made the best products, so we back them with 100-night trial. Though it is not required, we do recommend that you test your new mattress for at least 15 nights to make sure you have experienced the best it has to offer. This gives you enough time to properly adjust to the new mattress. The trial date begins when you receive your mattress and can only be used once per customer. If you didn't absolutely love your mattress, then you can start a return request by simply contacting us at info@sweetzzzmattress.com. After we receive your return request, we will schedule a pickup of your mattress. When your mattress is picked up you will be given a receipt. Just email us the receipt and we will issue you a full refund within 1 business day. Most refunds take 3-7 business days to complete depending on your banking institution.

  • +

    4. Are Your Mattresses Safe and Healthy?


    The Natures Novel mattress is tested by OEKO-TEX and given the highest standard a mattress can get which is class 1 of OEKO-TEX certification. Class 1 means that a product is safe even for babies and toddlers! The Natures Novel mattress is made without prohibited phthalates, ozone depleters, PBDEs, Mercury, Lead, heavy metals, formaldehyde or any harmful chemicals. The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used.
    www.oeko-tex.com.

  • +

    5. Will My New Mattress Smell?


    You may notice the “new bed smell” when it first arrives, but you can rest assured that no harmful chemicals are being released. This smell will dissipate in a few hours when well-ventilated.

About Our Mattresses

  • +

    6. Do Your Mattresses Pass Fire Laws?


    Yes, by U.S law, all mattresses are required to pass an open flame test. Some companies use chemicals because it's cheap. We use natural wool as fire barrier in our Natures Novel latex mattresses

  • +

    7. Can I Use Your Mattresses on An Adjustable Base?


    Yes, all our mattresses can be used on adjustable bases.

  • +

    8. What Type of Foundation Can I Put My Mattress On?


    Flat Box spring, slatted bed, adjustable base, or any flat surface. Using your own box spring or foundation does not void the Sweet Zzz warranty. So long as your foundation is in a good condition and offers enough support.

  • +

    9. Do You Require A Protector on The Mattress?


    While it's not required, it's highly recommended. A protector is easily washable unlike the mattress, it also protects your new mattress so moisture and bodily fluids don’t get to the mattress and reduce its longevity.

  • +

    10. Are Your Mattresses Dust Mite Resistant?


    Yes, none of the materials used is a source for dust mites to feed on. That being said a mattress protector is highly recommended as it prevents dead skin to get to the mattress and provide a food source for dust mites.

  • +

    11. What Are the Sizes Of Mattresses You Offer?


    Twin 38" x 75" Twin XL 38" x 80" Full 54" x 75" Queen 60" x 80" King 76" x 80" Cal King 72" x 84"  

  • +

    12. How Long After I Take the Mattress Out Of The Box Can I Use It?


    Since our beds have no harmful chemicals in them, you can sleep on your new bed in a few hours; just enough time for it to be in shape. Full expanding may take up to 48 hours.

  • +

    13. Does It Take Time for Me To Adjust To The New Mattress?


    While some people adjust to their new beds within a day, others might take 2-3 weeks. This is because sometimes your body is so used to the older mattress that a new one can feel a bet strange for a while.

  • +

    14. How Can I Clean the Cover?


    Use a mild detergent and gently clean the cover. It is much better to invest in a mattress protector if you are expecting stains as mattress protectors can be washed easily.

  • +

    15. Should I Rotate My Mattress?


    Rotating your mattress 180° every few months is a good way to increase the life of your mattress.

  • +

    16. Can I Try Your Mattresses In A Store?


    Yes, you can visit one of our showrooms in Los Angeles area.

Payments & Financing

  • +

    17. Do You Offer Financing?


    We have partnered with Klarna to have financing available to you for up to 36 months. It's a very simple and quick online application. Also, there are no hidden fees, the price you see in the checkout is the price you’re going to pay over time with no interest. Simply select Klarna at checkout. For more info check our financing page.

  • +

    18. Will I Pay Sales Taxes?


    California residents will pay sales tax and it will automatically calculate based on your zip code. All other states will not pay taxes.

  • +

    19. Will I Pay for Shipping?


    No, both Shipping and returns are free.

Shipping & Returns

  • +

    20. How Long Does It Take To Get My Mattress after purchase?


    Because your new Sweet Zzz Mattress is made to order, it takes 5 to 8 business days to make then, we ship it, depending on where you live, FedEx ground takes about 3-5 business days in transit.

  • +

    21. How Do I Start A Return?


    If you didn't absolutely love your mattress, simply contact us at info@sweetzzzmattress.com. After we receive your return request we will schedule a pick up of your mattress. When your mattress is picked up you will be given a receipt. Just email us the receipt and we will issue you a full refund within 1 business day. Most refunds take 3-7 business days to complete depending on your banking institution. You do not need to keep the box of the mattress, only the bag. Just make sure the mattress is in a condition suitable for donation. (i.e no stains, tears, or excessive odors).

  • +

    22. How Are Your Mattresses Shipped?


    We use FedEx to ship our mattresses, in some cases if you prefer, you can ask for in-home setup and removal. Though shipping and returns are free, in-home setup is an additional $149, while in-home setup & removal is $199. Setup & removal fees are not refundable

  • +

    23. Do I Have To Be Home To Receive my mattress?


    No. Your new mattress will be shipped via FedEx in which your signature is not needed. In case of in-home setup, an individual 18 years or older must be present during the delivery.

  • +

    24. How Do I Know When My Purchase Will Arrive?


    We will send your tracking number to your registered email’s inbox (please check spam also) once your purchase has shipped.

  • +

    25. How Big Is The Box and How Heavy Is It?


    Our mattresses ship in boxes roughly 19x19x48. Our beds weight 80-140 lb average. The compact nature of our boxes make it easy for our customers to pick up in-store and for us to ship them at these low prices.

  • +

    26. Do You Offer Expedited Shipping?


    Not yet, but we are working on it.

  • +

    27. Do You Ship Internationally?


    Not yet, but as we grow we might offer this choice.

  • +

    28. Do you ship to Hawaii and Alaska?


    Not yet, but we are growing and might offer this later.

  • +

    29. How Long Does It Take to Refund my Money?


    After we receive your return request, we will schedule a pick up of your mattress. When your mattress is picked up, you will be given a receipt. Just email us the receipt and we will issue you a full refund within 1 business day. Most refunds take 3-7 business days to complete depending on your banking institution.

  • +

    30. Do I Need To Keep The Mattress Box?


    No, Mattresses that are out of the box and open cannot be returned to the box as their sizes increases, that being said we do recommend you keep the plastic bag as you will need to bag the mattress in case of a return

  • +

    31. Do you offer white glove delivery? Will Sweet Zzz Help Me Assemble My New Products?


    You can ask for in-home setup and removal. Setup alone is $149, while setup & removal is $199. Setup & removal fees are not refundable.

  • +

    32. Do You Offer Old Mattress Removal?


    Yes, you can ask for in-home setup and removal for an additional $199. If your mattress is stain free, you can check your local charity like Salvation Army and they might take it. You can also call your local Garbage disposal company to see if they offer this. Some cities offer bulk recycling pick-up if your bulky items are wrapped in a plastic furniture bag. Also 1-800-GOT-JUNK might work even though they are not free, they will dispose of your item safely.

If You Didn't Find Your Question Here, Feel Free to Contact Us

Contact Us